By engaging with Oscar Visa, requesting services, submitting documents, making a payment, or confirming services through email, messaging platforms, invoice approval, or other electronic communication, the client confirms that they have read, understood, and agreed to these Terms & Conditions.

Electronic confirmations, including confirmations provided via email or messaging platforms, shall be considered valid and binding for the purposes of service delivery, invoicing, recordkeeping, and dispute resolution. No physical or handwritten signature is required.

Acceptance of any part of the services shall be deemed acceptance of these Terms & Conditions in full. Continued use of our services constitutes ongoing acceptance of these Terms & Conditions.

Confirmation, instruction, or payment made via WhatsApp, email, website, or any digital platform shall constitute full acceptance of these Terms & Conditions.

All visa decisions, approvals, refusals, and processing timelines are determined solely by the relevant embassy, consulate, visa application centre (VAC), or immigration authority. Oscar Visa has no control over, and does not influence, the outcome of any visa application.

While Oscar Visa provides support services to assist clients in preparing and organising their applications, no guarantee is given regarding visa approval, refusal, processing speed, interview waiver, appointment availability, or final decision. Any assurances or commitments relating to visa outcomes shall be valid only where explicitly provided by Oscar Visa in writing, through official communication channels, and clearly stated as such.

Processing times, requirements, and procedures may vary depending on the country, application type, and individual circumstances, and may change at any time without prior notice. Delays, changes, or decisions imposed by immigration authorities are outside Oscar Visa’s control and do not constitute grounds for complaint, refund, or liability.

Clients are responsible for providing accurate, complete, and truthful information and documents required for visa and immigration applications. Oscar Visa relies on the information supplied by the client and is not responsible for any errors, omissions, or misrepresentations originating from the client.

• Clients must carefully review all documents, forms, and information prepared or shared by Oscar Visa prior to submission and ensure that all details are correct and up to date.
• Any consequences arising from incorrect, incomplete, or misleading information remain the sole responsibility of the client.
• Clients are required to cooperate in a timely manner, including responding to requests, providing documentation, attending appointments, and meeting deadlines set by immigration authorities or third-party providers.
• Delays or issues resulting from late responses, incomplete submissions, or non-cooperation may affect the application outcome and fall outside Oscar Visa’s responsibility.

Clients are required to notify Oscar Visa of any concerns, complaints, or refund requests by contacting us through the official contact channels listed on our website, including the Contact Us section or designated support email address, before initiating any dispute or chargeback with a bank or payment provider.

Oscar Visa shall not be responsible for consequences arising from incomplete, inaccurate, altered, or misleading information provided by the Client, whether intentional or unintentional.

Unless expressly agreed in writing, Oscar Visa’s services do not include legal advice, immigration advice, representation before embassies or immigration authorities, or acting as an authorised representative on behalf of the client.

Oscar Visa does not guarantee visa approvals, processing timelines, appointment availability, interview waivers, or outcomes, and does not control decisions made by embassies, consulates, visa application centres (VACs), or immigration authorities.

Clients are solely responsible for the payment of all external fees and charges, including but not limited to:

• Embassy or Consulate fees
• Visa Application Centre (VAC) fees (such as VFS Global, TLScontact, or similar service providers)
• Government and immigration authority charges
• Biometric enrolment fees
• Courier, postal, or document handling fees
• Travel insurance premiums
• Medical examination fees
• Translation, notarisation, or certification costs
• Any other third-party or authority-imposed charges

Such fees are set, collected, and controlled entirely by third parties or authorities and are not included in Oscar Visa’s service fees unless explicitly stated and agreed in writing.

Oscar Visa is not responsible for changes in immigration rules, documentation requirements, fee structures, appointment systems, technical issues, strikes, system outages, or any actions, delays, or decisions taken by government bodies, embassies, consulates, VACs, or third-party providers.

Any services, costs, or assistance not expressly listed within the agreed scope of work shall be deemed excluded from Oscar Visa’s services.

Oscar Visa may interact with or refer clients to third-party providers in connection with visa and travel-related processes. These may include, but are not limited to, embassies, consulates, visa application centres (VACs), government authorities, airlines, accommodation providers, courier services, insurance providers, medical centres, translators, and other service providers.

All third-party services are provided independently of Oscar Visa and are subject to the terms, conditions, policies, and procedures of the respective third-party providers. Oscar Visa does not control, operate, or manage these third-party services and is not responsible for their actions, decisions, delays, errors, omissions, service interruptions, or outcomes.

Any bookings, appointments, payments, or arrangements involving third-party providers are made at the client’s request and remain the client’s responsibility.Oscar Visa does not guarantee the availability, pricing, performance, or suitability of any third-party services.

Oscar Visa shall not be liable for any loss, delay, cancellation, additional cost, or inconvenience arising from the acts, omissions, or policies of third-party providers, including changes imposed by authorities or service providers beyond our control.

Oscar Visa charges fees for the provision of professional support services, which relate to administrative time, documentation assistance, guidance, service coordination, and related support activities. Service fees are separate from any government, embassy, consulate, visa application centre (VAC), or third-party charges.

Unless expressly stated otherwise in writing, service fees are payable in advance and relate to work commenced or time allocated once a service request is confirmed. Any government fees, VAC fees, biometric charges, courier fees, medical fees, travel insurance costs, or other third-party charges are set and controlled by external authorities or providers and are non-refundable.

Clients are required to contact Oscar Visa first to raise any concerns, complaints, or refund requests and allow a reasonable opportunity for resolution before initiating any dispute or chargeback with a bank or payment provider. Oscar Visa will make reasonable efforts to review and resolve such matters in good faith.

Only where a concern cannot be resolved through this internal process, or where a refund is not issued following review, may the client proceed with a dispute or chargeback through their bank or payment provider.

Once the due process of a committed service has commenced, including but not limited to the allocation of professional time, administrative work, document preparation, application support, or service coordination, the service fee shall be considered earned and non-refundable.

If a client initiates a dispute or chargeback after the commencement of such services, Oscar Visa reserves the right to submit this provision, together with records of services performed, communications, confirmations, timelines, and acceptance of these Terms & Conditions, as supporting evidence to the relevant bank, card issuer, or payment processor.

Clients are required to notify Oscar Visa via the designated support email address and provide a reasonable opportunity to investigate and resolve any issue before initiating a dispute or chargeback. A dispute or chargeback raised without prior written notice and without allowing the internal resolution process to conclude may be treated as a premature dispute.

In such cases, Oscar Visa reserves the right to submit this provision, together with supporting records — including acceptance of these Terms & Conditions, signed or approved invoices, payment confirmations, service confirmations, communications, work logs, and evidence of service delivery — as supporting evidence to the relevant bank, card issuer, or payment processor.

Nothing in this section limits or excludes any rights a client may have under applicable law or mandatory card-network rules.

Services shall be deemed to have commenced once any documentation review, checklist preparation, draft creation, form assistance, or appointment guidance has been initiated.

Unjustified chargebacks may be disputed with supporting evidence including communication records, delivered work, and accepted terms.

Processing times for visa and immigration applications vary depending on the country, visa category, individual circumstances, and the policies and workload of the relevant embassy, consulate, visa application centre (VAC), or immigration authority.

Any timelines, estimates, or indications provided by Oscar Visa are approximate only and are based on publicly available information or prior experience. Oscar Visa does not control processing speeds and cannot guarantee processing times, appointment availability, interview scheduling, or decision dates.

Delays may occur due to factors outside Oscar Visa’s control, including but not limited to high application volumes, administrative backlogs, security or background checks, additional document requests, system outages, strikes, public holidays, policy or procedural changes, or decisions made by immigration authorities or third-party providers.

Oscar Visa shall not be held responsible for any delay, rescheduling, extended processing period, or outcome resulting from the actions, requirements, or decisions of embassies, consulates, VACs, government authorities, or third-party service providers.

Oscar Visa handles client information confidentially and with appropriate care. Personal data and documents provided by clients are used for service delivery, internal recordkeeping, compliance, and communication purposes, in accordance with applicable data protection requirements.

Client information may be disclosed only where reasonably necessary to facilitate services or meet legal and regulatory obligations, including disclosure to embassies, consulates, visa application centres (VAC), government authorities, payment processors, couriers, insurers, medical centres, translators, or other relevant third-party providers.

Oscar Visa implements reasonable administrative and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. Clients acknowledge that no system of electronic transmission or storage can be guaranteed to be completely secure.

Clients confirm that any information or documents they provide are shared lawfully and with appropriate consent from any third parties involved. Oscar Visa shall not be responsible for confidentiality or data protection issues arising from information shared by clients outside our systems or beyond our control.

Further information regarding the collection, use, storage, and retention of personal data is set out in our Privacy Policy, available on our website.

To the fullest extent permitted by applicable law, Oscar Visa shall not be liable for any direct, indirect, incidental, consequential, special, or punitive losses or damages arising out of or in connection with the use of our services.

Oscar Visa shall not be responsible for any loss, damage, delay, cost, or inconvenience resulting from visa refusals, processing delays, appointment unavailability, policy changes, documentation requirements, or decisions made by embassies, consulates, visa application centres (VACs), immigration authorities, or other government bodies.

Oscar Visa shall also not be liable for any loss or damage arising from the actions, omissions, errors, delays, or failures of third-party providers, including airlines, accommodation providers, courier services, payment processors, insurers, medical centres, translators, or other external service providers.

Where liability cannot be excluded by law, Oscar Visa’s total liability shall be limited to the amount of service fees actually paid by the client for the specific service giving rise to the claim.

Nothing in these Terms & Conditions shall exclude or limit liability for matters that cannot be excluded or limited under applicable law.

Oscar Visa is committed to addressing client concerns in a fair, transparent, and timely manner. Clients are required to raise any complaints, concerns, or service-related issues through the official contact channels listed on our website or via the designated support email address provided for complaints and queries.

Upon receipt of a complaint, Oscar Visa will make reasonable efforts to review the matter and respond within a reasonable timeframe. Clients may be required to provide relevant details or supporting documentation to assist with the review and resolution process.

Clients must allow Oscar Visa a reasonable opportunity to investigate and attempt to resolve the complaint. . Before raising any dispute or chargeback with a bank, card issuer, or payment processor, clients are required to contact Oscar Visa via the designated support email address and follow the internal resolution process.

Where a complaint cannot be resolved internally, or where a resolution or refund is not provided following review, the client may pursue a dispute or chargeback with their payment provider in accordance with applicable laws and provider policies.

Oscar Visa reserves the right to update, amend, or modify these Terms & Conditions at any time to reflect changes in services, legal requirements, or operational practices. Any updates will be published on our website, and continued use of our services constitutes acceptance of the revised Terms & Conditions.

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws.without reference to conflict of law principles.

Any disputes, claims, or proceedings arising out of or in connection with these Terms & Conditions or the services provided by Oscar Visa shall be subject to the competent jurisdiction, as determined in accordance with applicable laws and regulations.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.